Blog: Ashley Wilson

The Crucial Ingredient for a Successful Customer Service

You've been in business for over 3 years now, and you've reached a place of stability. Your startup is in a lovely plateau and while the consistency is nice, you're hoping for a big boom in the next six months to a year to really give your brand the recognition it surely deserves.

You have your business plan. You have your team. You have an array of products and services which serve your existing customers well, and you have a fair amount of new faces coming to call on a regular basis.

Yet, you seem to only see a small percentage of those faces more than once. You just can't understand it. You view your customers as your friends, not tiny instruments in the money-making machine, but obviously they are not viewing you the same way.

Something needs to change.